Support Services

Our Support Services package has been specifically designed to provide our clients with a flexible IT solution that has no 'lock in' contract terms. This service package allows for the purchase of block hours that can be utilised at any time and which never expire. This service package is a perfect solution for clients who require access to specific services but who also wish to maintain control over the amount of IT outsourcing undertaken.

BAMITS's prepaid block of support hours entitles clients to discounted hourly rates and priority access to our team of engineers.

This simple, easy to understand and flexible system allows our clients to purchase hours in block amounts and then use these hours when and if required. Hours can be redeemed against any of our customised services and are most commonly used to access our Help Desk for support, onsite or remote senior engineers to perform maintenance or resolve issues or our specialist resources who can design advanced IT solutions. Redemption of these purchased hours against services is based on set hourly rates and offers the following benefits:

  • Pre-paid hours never expire
  • Control, allowing for greater control over time allocation
  • Utilised only when and if required
  • Flexibility, you only pay for what you need
  • Hours are charged based on a set hourly rates (no hidden or additional charges)
  • Detailed monthly reporting on all support tickets
  • If works are required outside of standard business hours (8.00 a.m. until 5.00 p.m. Monday to Friday) and scheduled in advance, these services only attract a 50% loading