Our experienced Help Desk has a benchmark of answering calls in three rings or less. If any issue needs escalating beyond 1st and 2nd Level support, our Senior System Engineers are there to assist,
BAMITS believes in you only paying for the support you need and has plans that offer just that. You can choose the services you want and leave out the ones you don't.
We offer services to ensure your systems are maintained with the necessary patches and updates. Our fully managed backup service guarantees backups are completed and tested at regular intervals to meet business and compliance requirements.
In today's landscape, it's essential to minimise IT risks; for this reason we provide comprehensive risk assessments to highlight potential risks and offer solutions to address them.
We monitor critical hardware and services for our clients to ensure issues are identified quickly and addressed before they escalate.
We can customise any of our services to suit your individual needs.
RGM Financial Group is a multi-faceted business with four offices in Gippsland and employing 38 people. Due to our growing dissatisfaction with our previous IT support provider, we set about finding a new provider that was capable of delivering on contracted services in an efficient and timely manner while proactively offering innovative solutions to fit our growing business needs. We partnered with BAMITS in December of 2015 and we haven’t looked back since. The fact that they are a locally operated business is an additional bonus. We commend Blair, Ben and the BAMITS team for living up to their promises and also for their high level of client focus and responsiveness to our needs. We no longer feel like just a number. We hope this will be a continuing long association. Well done team!
We’ve been working with BAMITS since June 2017 and quite honestly it’s been the best move we’ve made for our company’s IT support services. The BAMITS team are efficient and extremely competent with technical expertise in a number of key areas. BAMITS have advised us on all areas from PC replacement, backup systems, and security - with advance notifications of emerging threats.
The BAMITS team recently undertook our server replacement project and from start to finish we were kept informed of project status and had support at every step. They arranged a project-closure meeting to ensure we were fully satisfied and if there were any learnings they could take away to improve future projects. BAMITS also managed our recent transition to NBN,which meant we didn’t experience any downtime like a lot of other companies. We could not be more satisfied with the team at BAMITS and their professionalism.
The staff at BAMITS are the most enthusiastic and personable people I have met and have an extensive IT knowledge and thirst for greater knowledge. Our organisation has obtained a significant enhancement to our IT Network with the installation of a Citrix environment in rapid time and BAMITS has been able to pass on the knowledge and skills required for our people to operate this new environment.