One thing that BAMITS has become aware of over the past few years has been the lack of personal interaction when it comes to the delivery of IT services. This ‘human’ interaction is often seen by many IT businesses as being an expensive and time-consuming investment that reaps little return. BAMITS strongly disagrees with this approach and this is why we invest heavily in both our time and money to bring a personal interaction to our service delivery. Our focus is to ensure that our clients have every available opportunity to communicate and interact with us at a ‘human’ level instead of being forced to discuss important issues with an emotionless machine. It has been this focus on our personal interaction with our clients that has assisted BAMITS to reach all new levels of business service excellence.
Despite popular belief, when it comes to providing an IT solutions or services to clients, it is never a ‘one size fits all’ approach. In understanding this, BAMITS works closely with our clients to establish true business advisory solutions or managed services needs and takes all this information into consideration before applying the correct implementation. BAMITS works collaboratively all the way through this process to ensure that clients are empowered to make the correct decisions that are right for them, based on factual information that is relevant to their unique situation. After all, we believe that knowledge is power and we are keen to share this knowledge with those who need empowering.
BAMITS recognises and embraces the fact that the success of our business is reliant on the success of our clients' business. Although reaching our clients' objectives and bringing greater efficiency to their business is high on our priority list, it is the feeling of satisfaction and fulfilment that our clients receive from seeing a problem disappear, with minimal fuss, all delivered with the highest level of customer service that really sticks in their minds. It is by abiding by this simple principle that BAMITS is able to ensure strong and lasting relationships with all our business partners.
I think we should change this section to "WE DELIVER HIGHLY RESPONSIVE CUSTOMER SERVICE" and swap position with the top section.
BAMITS delivers highly responsive customer service to all clients. One way we do this is by keeping our Help Desk service here in Australia, All calls to BAMITS are answered promptly by our friendly staff; there's no automated answering system to navigate or long waits in a call queue. A benchmark that highlights our responsiveness is that 98% of all calls to our Help Desk are answered by an engineer in three rings or less. Another element of our responsive customer service is the relationships that our Help Desk staff develop with clients. Our expectation is that when clients call, they're speaking with someone they know. This sort of relationship makes BAMITS feel like an extension of our clients' business (their own "IT Department" as it were) and ensures our high standards for customer service and satisfaction are met. Abiding by these simple principles has given BAMITS the privilege of creating strong and lasting relationships with our clients.
In today’s modern business world, it is an absolute necessity to undertake business with flexible partners that understand your business needs. BAMITS recognises that this level of flexibility also extends to areas such as billing and pricing and that not every business is the same when it comes to the services being provided. Given this fact, why should our clients have to pay more for services that they will never need or use? In knowing the importance of remaining flexible in this area, BAMITS has designed several different pricing structures that serve as a template for our pricing when dealing with individual clients' service packages. As an extension to this, BAMITS can also ‘tailor make’ a pricing and services structure that is more suitable to an individual client's needs to achieve their desired outcome.
We love being an innovator and have developed new solutions to meet the unique business needs of our clients. BAMITS is not limited by what has been done by others; we have the capability and passion to develop innovative services and solutions.
One of the main reasons why businesses contact us is because they have been let down by other service providers. A common complaint they make is that their previous provider was unable to fix specific issues that continued to plague their system. One thing that BAMITS embraces is the opportunity to fix issues at the root cause and not merely provide a "patch". We have proven to clients that we are prepared to spend the time and have the skills required to identify the root cause and implement a permanent fix. This is what BAMITS achieves on a daily basis and we do not intend to stop!
We don’t shy away from a challenge; we embrace it. We love having the opportunity to sink our teeth into something new and find the opportunity exciting. We often take on projects that others believe to be impossible and have made a name for ourselves by delivering results against these particularly difficult solution areas.